Top FAQ

BEFORE THE EVENT

When will I receive my ticket?

As soon as you see the booking confirmation screen, you will receive the ticket via the email address you indicated during the purchase phase. If you don’t find it, please check the spam folder!

 

How can I request an invoice?

When purchasing, before completing the reservation, set the flag to “add billing information” and fill in all the fields to receive the invoice. Once the ticket has been issued, it is not possible to request an invoice.

 

Can I modify the information on my licence plate?

The licence plate entered can only be changed once by entering the PNR (booking code) and the e-mail address indicated at the time of purchase.


What is the Tax Seal?

The fiscal seal is a code entered in the entrance ticket to the event and can be found indicated with the initials SF.

 

Why do I have to let you know the number of passengers in the car?

It is simply a statistic so don't worry if the number changes, you don't have to let us know!

 

How do I change my e-mail or my phone number?

Write an e-mail to info@parkforfun.com, indicating the PNR (booking code).

 

I can no longer come to the event; can I request a refund?

You can request a refund up to 24 hours before the event by sending an e-mail to info@parkforfun.com.

 

THE DAY OF THE EVENT

Can I show my parking ticket on my phone?

Yes, unless the sales conditions explicitly require you to print the ticket.

 

Can I use my pass anywhere?

No, the parking ticket is valid only for the reserved parking space.

 

What happens if I can't find the car park?

The ticket indicates the address of the car park and through Google Maps you will surely reach the entrance.

 

Can I enter, exit and return to the parking lot?

No, unless required by the parking policy itself.  

 

AFTER THE EVENT

I was charged twice for a reservation, what should I do?

Send an e-mail to info@parkforfun.com indicating all the data relating to the purchase and we will verify the double payment.

 

Can't find the answer to your questions?

Write an e-mail to info@parkforfun.com and we will reply as soon as possible!

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